1. Introduction

Romano Networks (DBA Voxcon.AI) ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our SMS messaging services.

Please read this Privacy Policy carefully. By using our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, healthcare facility information, and other information you provide when using our services.
• Communication Data: Records of communications between you and our AI assistant, including SMS messages, chat logs, and call recordings (with your consent).
• Usage Information: Information about how you use our services, including log data, device information, and IP address.
• Technical Data: IP addresses, browser types, and usage logs.
• Healthcare Information: Information related to healthcare inquiries, appointment scheduling, and patient follow-ups. Note that we are not a covered entity under HIPAA, but we implement appropriate safeguards for healthcare-related information.

3. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our services
• To process and complete transactions
• To send administrative information, such as updates or changes to our services
• To send SMS messages related to healthcare inquiries, appointment scheduling, and follow-ups
• To respond to your comments, questions, and requests
• To improve our services and develop new features
• To comply with legal obligations

4. SMS Messaging and Consent

When you provide your phone number and opt in to receive SMS messages from us:

• You consent to receive SMS messages from Voxcon.AI related to healthcare inquiries, appointment scheduling, and follow-ups.
• Message frequency varies, typically up to 10 messages per month.
• Message and data rates may apply according to your wireless carrier plan.
• You can opt out of receiving SMS messages at any time by replying "STOP" to any message.
• You can get help by replying "HELP" to any message or by contacting us at [email protected].

We use Infobip as our SMS messaging service provider. By consenting to receive SMS messages, you also consent to the involvement of this service provider in delivering messages.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party vendors, service providers such as infobip, and other business partners who perform services on our behalf, such as SMS delivery, data storage, and analytics.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• With Your Consent: We may share your information with your consent or as otherwise disclosed at the time of collection.

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to correct or update your personal information
• The right to request deletion of your personal information
• The right to opt out of marketing communications
• The right to withdraw SMS consent at any time

To exercise these rights, please contact us at [email protected]

8. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and other California privacy laws. For more information about these rights and how to exercise them, please contact us.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Romano Networks (DBA Voxcon.AI)
New Jersey, United States
Email: [email protected]